Welcome to Better Giving ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online fundraising platform.
1. Introduction
- This Privacy Policy applies to all users, including fundraisers, donors, and visitors.
- By using our platform, you consent to our data collection and processing practices as described in this policy.
- We comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Information We Collect
a. Information You Provide
- Account Information: Name, email address, password, phone number.
- Fundraiser Information: Bank account details, campaign details, ID verification documents.
- Donor Information: Payment details, donation history, optional messages to fundraisers.
- Communication Data: Any messages or inquiries sent via our platform.
b. Information Collected Automatically
- Usage Data: IP address, browser type, pages visited, time spent on the site.
- Device Information: Device type, operating system, unique device identifiers.
- Cookies and Tracking Data.
c. Third-Party Data
- We may collect additional data from payment processors, identity verification providers, and analytics services.
3. How We Use Your Information
- To provide our services (creating accounts, processing donations, running fundraising campaigns).
- To improve user experience (personalizing content, analyzing site usage).
- To communicate with you (confirmations, support responses, marketing with consent).
- To ensure platform security (fraud detection, identity verification, abuse prevention).
- To comply with legal obligations (financial regulations, reporting requirements).
4. Legal Basis for Processing
- Performance of a Contract.
- Legitimate Interests.
- Consent.
- Legal Compliance.
5. Data Sharing and Third Parties
We do not sell or trade your personal data. We may share information with:
- Payment Processors (e.g., Stripe, PayPal).
- Identity Verification Services.
- Regulatory Authorities where required by law.
- Marketing and Analytics Providers (with cookie consent where required).
6. Data Storage and Security
- We store data securely using industry-standard encryption and security protocols.
- Data is retained only for as long as necessary for legal, contractual, and service obligations.
- In case of a data breach, we notify affected users and authorities as required by law.
7. International Data Transfers
If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right to Access.
- Right to Rectification.
- Right to Erasure.
- Right to Restrict Processing.
- Right to Data Portability.
- Right to Object.
9. Data Retention
- We retain personal data for as long as necessary to fulfil service commitments and legal obligations.
- Donation and transaction records may be retained longer for tax and regulatory requirements.
10. Cookies and Tracking
- Our platform uses cookies and similar technologies for analytics, functionality, and advertising.
- Users can manage cookie preferences via browser settings or our cookie consent tool.
- See our Cookie Policy for full details.
11. Children's Privacy
- Our platform is not intended for users under the age of 18 without parental consent.
- We do not knowingly collect personal data from minors without appropriate permissions.
12. Changes to This Policy
- We may update this Privacy Policy periodically to reflect legal, technology, or business changes.
- Users will be notified of significant updates where required by law.
13. Contact Information
For questions or data protection inquiries, please contact us at:
[Platform Name]
[Email Address]
[Mailing Address]
By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.