Terms and Conditions

Last updated: 17 April 2026

These Terms and Conditions (“Terms”) govern the use of Better Giving (“Platform”, “we”, “us”, or “our”), an online fundraising platform operated in the United Kingdom. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1. About the Platform

BetterGiving provides an online service that allows individuals, organisations (non-registered charities), and charities (registered) (“Fundraisers”) to create fundraising campaigns and receive donations from members of the public (“Donors”).

The Platform supports: i) Donation-based crowdfunding; and ii) Reward-based crowdfunding.

The Platform acts solely as a technical facilitator between donors and fundraisers. We are not a bank, payment institution, broker, financial advisor, charity, trustee, fiduciary or guarantor. We do not raise funds on behalf of Fundraisers, control Campaigns, or take ownership, holds, control or safeguard client funds at any time.

All payment services are provided by regulated third-party providers, including Stripe, which is authorised and regulated where required. All funds raised through the Platform are transferred directly to the Fundraiser’s nominated bank account.

We do not solicit donations, and the availability of our Services should not be interpreted as a request for contributions. We do not conduct fundraising activities on behalf of ourselves or any third party through our Platform.

All content provided via our Services is intended for general informational purposes only and does not constitute professional advice. For guidance tailored to your specific circumstances—particularly in relation to financial, legal, or tax matters—you should consult a qualified professional.

We do not control, or endorse any User, Fundraiser, or cause, and we make no guarantees regarding the outcome or success of any Fundraiser. As a Donor, you are solely responsible for evaluating and determining whether to support a particular cause.

2. Use Payment Services

Payments are processed by third-party payment service providers ("PSPs"), including Stripe.

By using the Platform, you acknowledge that:

• Payments are made directly to Fundraisers
• The Fundraiser is the merchant of record
• Stripe provides regulated payment services

Your rights relating to payment services, including unauthorised transactions, are governed by the applicable PSP terms and the Payment Services Regulations 2017.

3. Eligibility and International Use

The Platform is operated from the United Kingdom but is accessible globally.

To use the Platform, you must: i) Be at least 18 years old; ii) Have the legal capacity to enter into a binding contract under the laws applicable to you; iii) Not be prohibited from using the Platform under any applicable laws, sanctions, or regulations.

Users accessing the Platform from outside the UK do so on their own initiative and are responsible for compliance with all local laws, regulations, and tax obligations. Fundraisers are responsible for ensuring they are legally permitted to raise funds and receive donations.

4. Definitions

The following terms have the meanings set out below and apply throughout these Terms of Service:

Account: A unique account created by a User to access and use the Services, including associated personal information, login credentials, and activity records.

Affiliates:Any entity that directly or indirectly controls, is controlled by, or is under common control with BetterGiving, including its subsidiaries and parent companies.

Beneficiary: The individual, group, or entity for whose benefit a Fundraiser is conducted and who is intended to receive the funds raised.

Charity: As defined under the Charities Act 2011, an institution established exclusively for charitable purposes and subject to the jurisdiction of the High Court.

Donor: Any individual or entity that contributes funds to a Fundraiser through the Services.

Fundraiser: A campaign created on the Platform to raise funds for a specific purpose on behalf of a Beneficiary.

Organiser: An individual or entity, including a non-profit organisation, that creates and manages a Fundraiser on the Platform.

Payment Processor: A third-party service provider that facilitates the processing of payments, donations, and Transfers through the Platform.

Platform: The online environment provided by BetterGiving and its Affiliates, including websites, mobile applications, and related technologies through which the Services are made available.

Prohibited Activities: Any activities that violate these Terms, applicable laws or regulations, or the rights of others, including but not limited to fraud, misuse of funds, misleading or deceptive conduct, money laundering, or the promotion of illegal or harmful activities.

Services: The features, tools, and functionalities offered via the Platform that enable Users to create and manage Fundraisers, make donations, and interact with one another.

Services Content: All content made available by BetterGiving through the Services, including text, graphics, logos, images, and software, excluding User Content.

Software: The proprietary software applications owned or licensed by BetterGiving that enable access to and use of the Services.

Third Party Resources: Any websites, services, content, or resources provided by third parties that may be accessed through the Platform.

Transaction Fee: A fee charged by Payment Processors for handling donations and related transactions. For more information, please refer to BetterGiving Pricing.

Transfers: The process of disbursing funds raised through the Services to a Beneficiary’s designated bank account or other approved account, subject to applicable review and processing requirements.

User: Any individual or entity that accesses or uses the Platform, including Organisers, Donors, and Beneficiaries.

User Content: Any content that a user posts, uploads, submits, or otherwise makes available through the Services, including text, images, videos, and other materials.

User Conduct: The actions and behaviour of Users in connection with their access to or use of the Services.

Verification: The processes undertaken by BetterGiving or its third-party partners to confirm the identity of Users, Organisers, or Beneficiaries, and/or to assess the legitimacy of Fundraisers.

5. Accessing the Platform and Account Security

We reserve the right to withdraw or amend this Platform, the Services, and any other material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform, or the entire Platform, to users, including registered users.

You are responsible for (1) Making all arrangements necessary for you to have access to the Platform; and (2) ensuring that all persons who access the Platform through your internet connection or using your equipment are aware of these Terms of Use and comply with them.

To access the Platform or some of the resources it offers (including the ability to make a donation), you may be required to create an account and provide certain registration details or other information, including some personal data, such as your name, email address, phone number and payment information to make donations through the Platform. It is a condition of your use of the Platform that all the information you provide is correct, current, and complete. You agree that all information you provide us to register with the Platform or otherwise is governed by our Privacy Policy, as amended from time to time and currently located at www.bettergiving.online/privacy-policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Platform or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information, and you also agree to ensure that you exit from your account at the end of each session.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, and to terminate your account and refuse any current or future use of the Platform or Services, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

6. Account Registration

To create or manage a Campaign, you may be required to register an account and provide accurate, complete, and up-to-date information.

You are responsible for: i) Maintaining the confidentiality of your account credentials; and ii) All activity carried out under your account.

We reserve the right to suspend or terminate accounts that provide false or misleading information.

You also need to register with third-party payment processors we work with, which may involve agreeing to their terms (provided under the Payment Processors section below). If, at any point, we or our payment processors discover that the information you provided to us is inaccurate, violates our Terms of Service or terms of service of our payment processors, or if you misuse the funds, we may immediately suspend or terminate your access to all or some of our Services. You could also face criminal charges by relevant governmental authorities.

7. Payment Processors

BetterGiving itself does not hold any funds raised on our Platform, nor does it handle the actual processing of payments. Instead, we use third-party payment processors to manage and process all donations for Fundraisers. To Transfer funds from a Fundraiser, you must provide your bank account details to our payment processor partners.

By making a Donation, setting up a Fundraiser or accepting the role of Beneficiary to a Fundraiser, you agree to the processing, use, Transfer or disclosure of data by the Payment Processors pursuant to these Terms of Service as well as any and all applicable terms set forth by the applicable Payment Processors. Our current Payment Processors include: Stripe, Inc. (Stripe’s terms of service [https://stripe.com/legal]). For more details, including how we handle data with these third-party payment processors, please refer to our Privacy Notice.

8. Fundraiser Responsibilities

By creating a Campaign, Fundraisers acknowledge and agree that:

• They will provide information that is truthful, accurate, complete, and not misleading;
• They are solely responsible for the creation, content, and conduct of their Campaign;
• All funds raised will be used solely for the purposes described in the Campaign;
• They will comply with all applicable laws and regulations, including those relating to charities, fundraising, consumer protection, advertising, data protection, and taxation;
• They will maintain accurate records regarding the use of funds and, where applicable, the fulfilment of rewards;
• They will provide such records or supporting documentation to the Platform upon reasonable request;
• They will ensure that any personal data (including names, images, or likenesses) used in a Campaign is shared with proper legal authorisation;
• If fundraising on behalf of a third-party beneficiary, all funds will be transferred to or used for the benefit of that beneficiary in accordance with the Campaign description;
• Where a beneficiary is designated, control over the donated funds may be transferred to that beneficiary in accordance with the Platform’s processes;
• They will not offer or provide goods or services in exchange for donations unless expressly permitted under the Platform’s terms.

Fundraisers further acknowledge that they, and not the Platform, are legally responsible for their Campaigns and any obligations owed to Donors or beneficiaries.

(a) Campaign Transparency and Updates

Fundraisers are responsible for clearly describing how funds will be used and are encouraged to provide timely updates to Donors regarding the progress of the Campaign and the use of funds.

(b) Maintaining Accurate Information

Fundraisers must keep their account and Campaign information accurate and up to date, including contact details and any materials (such as images or videos) used in connection with the Campaign.

(c) Cooperation and Verification

Fundraisers agree to cooperate with the Platform in any review or investigation and to provide information or documentation reasonably requested to verify compliance with these Terms. Such requests may include, but are not limited to:

• Explanations of how funds are or will be managed or distributed;
• Evidence supporting the statements made in the Campaign;
• Identification of any individuals or entities involved in receiving or managing funds;
• Proof of use of funds;
• Confirmation that any named beneficiary has consented to the fundraising and intended use of funds.

The Platform reserves the right, at its sole discretion, to refuse, condition, suspend, freeze, or terminate any Campaign, Account, Donation, or transaction that may violate these Terms or expose Users, the Platform, or third parties to risk or harm.

(d) Use and Disclosure of Information

The Platform may share information about Fundraisers and Campaigns with Donors, beneficiaries, regulatory authorities, or as otherwise described in the Privacy Notice.

9. Donor Responsibilities and Acknowledgements

(a) Making Donations

By making a donation, Donors acknowledge and agree that:

• Donations must be made using a valid payment method linked to the Donor’s Account;
• The Donor represents and warrants that all payment information provided is accurate and that they are legally authorised to use the selected payment method;
• A minimum donation amount may apply;
• Donations are final and non-refundable, except at BetterGiving’s sole discretion in exceptional circumstances or where required by applicable law;
• Payment processing services are provided by third-party payment processors, and by donating, the Donor authorises such processors to handle their payment information in accordance with their terms and Section 7 (“Payment Processors”).

(b) Reporting Concerns

Donors acknowledge and agree that:

• The Platform takes reports of fraud or misuse of funds seriously;
• If a Donor believes that a User or Fundraiser is not using funds in accordance with their stated purpose, the Donor should report the matter using the “Report” function available on each Fundraiser page;
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• The Platform will review and investigate such reports and may take appropriate action in accordance with these Terms.

(c) No Restrictions on Donations to Charities

Donors acknowledge and agree that:

• Donations to charities are generally unrestricted;
• Any preference expressed by the Donor regarding the use of funds is non-binding;
• The charity retains full discretion over the use and allocation of all donated funds.

(d) Tax Implications of Donations to Charities

Donors acknowledge and agree that:

• They are solely responsible for determining the tax treatment of their donations;
• The Platform does not provide tax advice and does not guarantee that any donation is tax-deductible or eligible for tax credits;
• The Platform does not withhold funds for tax purposes;
• Donors should seek independent advice from a qualified tax advisor;
• The Platform shall not be liable for any claims, penalties, or determinations made by tax authorities in relation to a Donor’s contribution.

(e) Sharing of Donor Information with Charities

Donors acknowledge and agree that:

• The Platform may share their personal information with the charity to which they donate in accordance with the Privacy Notice;
• Such information may be shared for compliance and transactional purposes, including issuing donation receipts, even where a Donor has chosen to donate anonymously;
• Charities may only use such information for these purposes unless the Donor has expressly consented to additional communications;
• The Platform is not responsible for how charities use personal information once shared in accordance with these Terms.

10. Reporting Fundraisers

Users are encouraged to report any Fundraiser that they reasonably believe contains illegal content or violates these Terms or applicable content policies.

(a) Reporting Process

Users may report concerns by using the “Report” function available on each Fundraiser page. The Platform will review and investigate all reports and take action where appropriate in accordance with these Terms.

(b) Appeals and Disputes

If you disagree with a decision made by the Platform in relation to reported content, you may use the available dispute resolution or appeals processes.

(c) Content Moderation

Users acknowledge and agree that:

• The Platform uses a combination of automated tools (including machine learning), internal rules, and human review to detect and address potential violations;
• The Platform may take action on User Content where it determines, in its sole discretion, that such content violates these Terms or applicable policies;
• The Platform’s content moderation practices, reporting procedures, appeals processes, and complaint handling mechanisms are further described in the Help Centre.

(d) Additional Information

The Help Centre provides supplementary information regarding:

• How User Content is moderated;
• Measures taken to address illegal or harmful content;
• Procedures for reporting and appealing decisions;
• Complaint handling and dispute resolution mechanisms.

These resources operate alongside, and do not limit, the Platform’s rights and discretion under these Terms.

11. Fees

(a) No Platform Fees

Users acknowledge and agree that:

• The Platform does not charge any fees to create, launch, or maintain a Fundraiser;
• No upfront or ongoing platform usage fees are applied.

(b) Transaction Fees

Users acknowledge and agree that:

• All donations are subject to transaction fees charged by third-party payment processors;
• These fees may include credit card, debit card, and other payment processing charges;
• Transaction fees are deducted from each donation before funds are delivered.

(c) Additional Information

Further details regarding applicable fees are available on the BetterGiving Pricing page.

12. Refunds, Chargebacks, and Payment Disputes

BetterGiving operates solely as a technology platform facilitating donations to independent fundraising organisers ("Fundraisers"). BetterGiving is not a charity, payment institution, or merchant of record.

All payments made through the BetterGiving platform are processed by Stripe ("Stripe") via Stripe Connect under the Direct Charge model.

Accordingly:

• Donations are made directly by donors to Fundraisers.
• Each Fundraiser is the merchant of record for their transactions.
• Stripe provides payment processing services to Fundraisers.
• BetterGiving does not receive, hold, control, or disburse donation funds, except for any clearly disclosed platform or application fees.

Refunds are the sole responsibility of the Fundraiser.

• Any request for a refund must be directed to the relevant Fundraiser.
• The Fundraiser has sole discretion to approve or deny refund requests, subject to applicable law.
• Any approved refund will be processed from the Fundraiser’s Stripe account.

BetterGiving may, where technically possible, facilitate the submission of refund requests through Stripe on behalf of the Fundraiser. In doing so, BetterGiving acts solely as a technical service provider and does not assume any legal or financial responsibility.

Unless expressly stated otherwise, platform fees, application fees, tips, and Stripe processing fees are non-refundable.

Nothing in this section excludes or limits any statutory rights that donors may have under applicable UK consumer protection legislation.

If a donor initiates a chargeback, card dispute, or payment reversal through a bank, card issuer, or Stripe:

• The dispute arises solely between the donor and the Fundraiser.
• The Fundraiser is solely responsible for: i) The disputed amount; ii) Any dispute, chargeback, or administration fees imposed by Stripe, card networks, or financial institutions; iii) Providing evidence and responding to the dispute in accordance with Stripe’s rules, timelines, and requirements.

Stripe may debit the disputed amount and any associated fees from the Fundraiser’s Stripe account pending or following resolution of the dispute.

BetterGiving does not control, participate in, or guarantee the outcome of any dispute and accepts no liability for any losses, fees, or penalties arising from chargebacks or payment disputes.

If a Fundraiser’s Stripe account has insufficient funds to cover a refund, chargeback, or related fees:

• Stripe may recover the amounts owed by debiting the Fundraiser’s linked bank account and/or creating a negative balance on the Fundraiser’s Stripe account.
• BetterGiving has no obligation to cover, advance, reimburse, or otherwise assume responsibility for any such amounts.

To the fullest extent permitted by applicable law:

• BetterGiving excludes all liability arising from or in connection with refunds, chargebacks, disputes, or losses related to donations made to Fundraisers via the platform.
• Each Fundraiser agrees to indemnify, defend, and hold harmless BetterGiving from and against any claims, losses, damages, costs, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: i) Refund requests; ii) Chargebacks, disputes, or payment reversals; iii)The Fundraiser’s fundraising activities, statements, representations, compliance obligations, or use of donated funds.

Nothing in these terms limits or excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

By using the BetterGiving platform:

• Donors acknowledge and agree that donations are made directly to Fundraisers, that BetterGiving is not responsible for the handling or return of donated funds, and that Stripe acts as the payment processor.
• Fundraisers acknowledge and agree that they are solely responsible for all legal, regulatory, and financial obligations arising from donations received, including refunds, disputes, and chargebacks.

Donations made through the BetterGiving platform are made directly to Fundraisers and are not refundable by BetterGiving.

Refund requests must be submitted directly to the Fundraiser. BetterGiving does not control donated funds and does not guarantee that any refund request will be approved. BetterGiving accepts no responsibility for refund requests that are declined by Fundraisers.

13. Optional Tips

The Platform is free to use for both Fundraisers and Donors. Donors may choose, at their discretion, to leave an optional tip to support the operation and maintenance of the Platform. Tips: i) Are voluntary and not required to complete a donation; ii) Are paid to the Platform; iii) Are non-refundable.

14. Payments and Transfers

Payments are processed via third-party payment service providers. Payouts are made by bank transfer to your bank account, or by any other payment method you have selected via the Website, provided that you have successfully passed identity verification and any other required checks. If you do not pass these checks within 30 days of receiving your first donation, all funds received will be refunded and your page will be taken down. If funds cannot be refunded, they may be redirected to a registered charity at BetterGiving’s discretion.

BetterGiving may, at its discretion, allow an additional 30 days to verify your identity and bank account ownership.

The Platform: does not hold or escrow funds; is not a payment service provider; and is not responsible for payment processing delays, failures, or errors caused by third parties.

Fundraisers are responsible for providing accurate banking information. We are not liable for funds sent to incorrect accounts due to Fundraiser error.

15. Taxes and Cross-Border Compliance

Fundraisers are solely responsible for: i) Determining whether donations constitute taxable income in their jurisdiction; ii) Registering with, reporting to, and paying any applicable taxes to relevant authorities; iii) Complying with local fundraising, charity, consumer protection, and foreign exchange laws.

Donations are not automatically tax-deductible. Any statements regarding tax relief, deductibility, or charitable status must comply with the laws of the Fundraiser’s and Donor’s jurisdictions.

The Platform does not provide tax advice and assumes no responsibility for compliance with cross-border tax obligations.

16. Prohibited Activities and Sanctions Compliance

Users acknowledge and agree that they must not use the Platform for any unlawful, harmful, or prohibited activities.

(a) Prohibited Uses

Users must not use the Platform to:

• Engage in fraud, deception, or misrepresentation;
• Conduct any activity that is illegal under applicable law, including UK law;
• Violate any international sanctions, export controls, or anti-money laundering regulations;
• Promote or engage in hate, harassment, discrimination, violence, extremism, or bullying;
• Support or facilitate terrorism, terrorist financing, money laundering, or the circumvention of financial controls;
• Raise funds for fraudulent, misleading, or impossible purposes;
• Promote or involve human trafficking, exploitation, bribery, ransom, vigilantism, or other criminal activities;
• Fund or facilitate the purchase or use of illegal drugs, controlled substances, or prohibited pharmaceuticals;
• Involve weapons, ammunition, explosives, or equipment intended for use in conflict or by armed groups;
• Promote self-harm or suicide, except where permitted by law in a legitimate clinical or support context;
• Conduct gambling, lotteries, raffles, sweepstakes, or any activity involving entry fees and prizes, except where expressly permitted under applicable law and these Terms;
• Offer financial products or services, including loans, investments, securities, cryptocurrencies, “get rich quick” schemes, pyramid or referral schemes, or similar arrangements;
• Conceal or disguise the origin, purpose, or destination of funds;
• Infringe or facilitate infringement of any intellectual property or proprietary rights;
• Sell or resell goods or services unless expressly permitted by the Platform;
• Engage in electoral fundraising unless conducted in compliance with applicable laws and authorised entities;
• Attempt to bypass, circumvent, or undermine payment processing systems, Platform controls, or these Terms;
• Engage in any activity that exposes the Platform, its Users, or third parties to risk, harm, or liability;
• Engage in any activity that the Platform, in its sole discretion, considers unacceptable, objectionable, or inconsistent with these Terms.

(b) Sanctions Compliance

Users represent and warrant that they are not:

• Located in, organised under the laws of, or ordinarily resident in any jurisdiction subject to applicable sanctions; or
• Subject to sanctions imposed by the United Kingdom, United Nations, European Union, United States, or any other relevant authority.

Users must not use the Platform in connection with any person, entity, or jurisdiction subject to such sanctions unless expressly authorised by applicable law and relevant authorities.

(c) Promotions and Incentives

Users must not offer contests, competitions, rewards, raffles, sweepstakes, or similar promotional activities in connection with Fundraisers unless expressly permitted.

Notwithstanding the above, Users located in the United Kingdom may offer limited, non-monetary giveaway incentives (e.g., nominal items such as stickers) in compliance with applicable laws and Platform requirements.

(d) Monitoring and Enforcement

Users acknowledge and agree that:

• The Platform may monitor, review, and investigate Users, Fundraisers, and User Content at any time to ensure compliance with these Terms;
• Such review may include consideration of publicly available information, including social media and other relevant sources;
• The Platform is not obligated to monitor or remove content but reserves the right to remove, edit, or restrict access to any content at its sole discretion.

(e) Enforcement Actions

Where a User violates these Terms, the Platform may, at its sole discretion:

• Remove or disable access to any User Content or Campaign;
• Suspend or terminate Accounts;
• Refuse, block, or reverse Donations or Transfers;
• Freeze or place holds on funds;
• Restrict access to the Platform in any jurisdiction;
• Report the User to regulatory or law enforcement authorities;
• Take any other action deemed appropriate to protect the Platform, its Users, or the public.

17. Monitoring, Enforcement, and Platform Discretion

While the Platform is not obligated to monitor Campaigns, we may implement proportionate and risk-based measures to: i) Detect fraud, misuse, or prohibited activities; ii) Comply with legal, regulatory, or law enforcement requests; iii) Protect users and the integrity of the Platform.

We reserve the absolute right, at our sole discretion, to: i) Remove, suspend, or restrict access to any Campaign; ii) Delay or block transfers where required by law or payment providers; iii) Suspend or terminate user accounts; iv) Report suspected unlawful activity to relevant authorities.

Such actions may be taken without notice if we reasonably believe there is a breach of these Terms or applicable law.

18. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis. We make no warranties or representations regarding: i) The success of any Campaign; ii) The accuracy of Campaign content; copy right violation iii) The conduct of Fundraisers or Donors.

19. Limitation of Liability

To the maximum extent permitted by law, the Platform, its directors, officers, employees, and agents shall not be liable for: i) Any loss of donations; ii) Any failure, delay, or non-performance of a Campaign; iii) Any misuse of funds by a Fundraiser; iv) Any reliance placed by a Donor on Campaign content; v) Any indirect, incidental, consequential, or economic losses, including loss of profits, data, or reputation.

Where liability cannot be excluded, our total aggregate liability arising out of or in connection with the Platform shall not exceed the greater of: £100; or - The total amount of tips received by the Platform from the relevant Donor in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

20. Indemnity

You agree to indemnify, defend, and hold harmless the Platform, its directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: i) Your use of the Platform; ii) Any Campaign you create or support; iii) Any breach of these Terms; iv) Any violation of law or third-party rights; v) Any dispute between you and another user.

21. Integration with Social Media

We may also provide you the ability to register or otherwise link to, or integrate with the Platform, certain social media, such as Facebook®, X®, Pinterest®, Google®, and others, as part of the Services or in order to provide you additional venues in which you can leverage or share the giving opportunities of the Services. Please note that in any instance with which you grant us authorisation to use your account to take action on your behalf, such as posting to your social media account, BetterGiving will have access to all information related to such account(s) – as permitted by the policies of such platforms and your then current privacy settings, if applicable. By opting to provide us with authorisation, you hereby assent to any such access and use that we may have, in accordance with our Privacy Policy. If you have any questions or concerns about such access, then we suggest you review the applicable social media platform’s policies and your privacy settings prior to providing us with any such information.

22. Intellectual Property Rights, Content Ownership, and Licenses

(a) Ownership of Services and Content

All content made available through the Services ("Services Content"), including text, graphics, software, and underlying technology, is protected by applicable copyright, patent, trademark, and other intellectual property laws. The Services, including all supporting technology and software, are owned by BetterGiving, its affiliates, or its licensors. All rights not expressly granted in these Terms are reserved.

(b) Use of BetterGiving Trademarks

The BetterGiving name, logos, and related marks ("BetterGiving Trademarks") are the exclusive property of BetterGiving and its affiliates. Other names, logos, or marks appearing on the Services may belong to their respective owners. Nothing in these Terms grants you any right or license to use any trademarks without prior written permission. Any goodwill arising from use of the BetterGiving Trademarks inures solely to BetterGiving.

(c) Prohibited Uses of Services Content

You agree not to:

• Copy, reproduce, modify, distribute, display, or create derivative works from the Services or Services Content;
• Frame, scrape, or otherwise extract data using automated tools (including bots, spiders, or crawlers);
• Sell, rent, lease, or sublicense any portion of the Services;
• Circumvent or attempt to bypass access restrictions, including IP blocking.

(d) Restrictions on Software Use

You may not copy, modify, reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of any software underlying the Services, except where permitted by law.

(e) User Content: Rights and Licenses

When you submit, upload, or share content through the Services ("User Content"), you represent and warrant that:

• You own the content or have all necessary rights and permissions to use and share it;
• The content does not violate any third-party rights, including intellectual property, privacy, or publicity rights.

By submitting User Content, you grant BetterGiving and its affiliates a worldwide, royalty-free, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, distribute, display, modify, adapt, and create derivative works from your User Content for any lawful purpose. This includes, with your prior consent, promotional and marketing uses.

You acknowledge that:

• Your participation is voluntary;
• You will not receive compensation for the use of your User Content;
• The ability to use the Services constitutes sufficient consideration.

(f) Waiver and Release of Rights

To the maximum extent permitted by law, you:

• Waive any moral rights in your User Content;
• Release BetterGiving and its affiliates, employees, and contractors from claims related to privacy, publicity, or defamation;
• Consent to the use of your name, image, or likeness in connection with your User Content;
• Waive any right to inspect or approve use of your content.

If your User Content includes third parties, you confirm that you have obtained all necessary consents and releases.

(g) Submissions and Feedback

Any ideas, suggestions, or feedback you provide ("Submissions and Feedback") may be used by BetterGiving without restriction. By providing such content, you agree that:

• It is not confidential;
• BetterGiving may already be developing similar ideas;
• BetterGiving may use, reproduce, modify, and distribute it without compensation or attribution;
• You grant a perpetual, worldwide, royalty-free, irrevocable, transferable license to use such content;
• You waive any moral or similar rights.

This section survives termination of your account or use of the Services.

(h) Copyright and Trademark Complaints

BetterGiving respects intellectual property rights and responds to valid infringement claims in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA).

Takedown Notices

If you believe content on the Services infringes your rights, you may submit a written notice including:

• Your full contact details;
• A description of the copyrighted work;
• Identification and location (URL) of the infringing material;
• A good-faith statement that the use is unauthorized;
• A statement of accuracy under penalty of perjury;
• Your signature.

Send notice by email to: [email protected]

Counter-Notices

If you believe your content was wrongly removed, you may submit a counter-notice including:

• Your full contact details;
• Identification of removed content and its prior location;
• A good-faith statement that removal was a mistake;
• Consent to applicable jurisdiction;
• Your signature.

BetterGiving may restore content within 10–14 business days unless legal action is initiated.BetterGiving reserves the right to suspend or terminate accounts that infringe intellectual property rights or violate these Terms.

23. Trademarks

All right, title, and interest in and to the BetterGiving word marks, stylised logos, service marks, and any other trademark, and any other BetterGiving trade name, trademark, service mark, logo, or other designation of origin associated with BetterGiving products or services, whether or not registered, are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

24. Data Privacy and Artificial Intelligence

Personal data is processed in accordance with our Privacy Policy and UK GDPR.

Privacy Notice

BetterGiving respects your privacy. Our collection, use, and sharing of personal data are described in our Privacy Notice. By using the Services, you acknowledge and agree to those practices.

Data Retention

Public Content and Visibility

You acknowledge that:

• Public content may be visible to other users and the general public, including via search engines;
• Fundraiser organizers may share sensitive personal information, and such disclosures are made at their own discretion;
• Donation activity may be displayed publicly unless you choose available privacy options at the time of donation;
• Even when you select privacy settings, certain parties (such as the fundraiser organizer, their team, or the beneficiary) may still access your information in accordance with the Privacy Notice.

Third-Party Communications

If you use the Services to communicate with or refer third parties, you represent and warrant that:

• You have obtained all necessary permissions and consents to share their personal data;
• You have informed them of how their information will be used by BetterGiving.

You agree that BetterGiving may:

• Identify you as the source of the communication;
• Use the provided data to contact the third party;
• Provide tools or templates to facilitate such communications;
• Send follow-up or reminder communications to you and/or the third party.

Artificial Intelligence Features (Enhanced Risk Controls)

BetterGiving may offer features powered by artificial intelligence (AI) or machine learning ("AI Features") to assist with content creation, campaign management, or other functionality.

By using AI Features, you acknowledge and agree that:

Optional Use: Use of AI Features is entirely optional and at your sole discretion;

No Warranties: AI Features are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied;

Human Oversight Required: You are solely responsible for reviewing, validating, and approving any AI-generated output before relying on or publishing it;

Accuracy and Suitability: Outputs may be inaccurate, incomplete, misleading, or unsuitable for your intended purpose;

No Professional Advice: AI outputs do not constitute legal, financial, medical, or other professional advice;

Non-Unique Outputs: Outputs may not be unique and similar or identical content may be generated for other users;

Compliance Obligations: You are responsible for ensuring that your use of AI outputs complies with applicable laws, regulations, and third-party rights (including intellectual property, privacy, and publicity rights);

Prohibited Uses: You agree not to use AI Features to generate or distribute unlawful, infringing, defamatory, harmful, or misleading content;

Risk Allocation: You assume all risks associated with the use of AI-generated content, including any reliance on its accuracy or legality.

BetterGiving reserves the right to limit, modify, suspend, or discontinue AI Features at any time and to implement safeguards, usage limits, or monitoring to prevent misuse.

25. Termination

You may stop using the Platform at any time. We may suspend or terminate access without notice if you breach these Terms or applicable law.

26. Changes to These Terms

We may update these Terms of Use from time to time at our discretion. Any changes become effective immediately upon posting on the Platform and apply to all subsequent access to and use of the Platform.

We may update these Terms of Use from time to time at our discretion. Any changes become effective immediately upon posting on the Platform and apply to all subsequent access to and use of the Platform.

Your continued use of the Platform after revised Terms are posted constitutes your acceptance of those changes. You are encouraged to review these Terms of Use periodically to remain informed of any updates.

Notwithstanding the foregoing, changes to the dispute resolution provisions under Governing Law and Jurisdiction will not apply to disputes for which the parties had actual notice prior to the date such changes were posted.

27. Governing Law, Jurisdiction, and Conflict of Laws

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, without regard to conflict-of-law principles.

28. Contact Information

Better Giving

Email: [email protected]